Buyer Protection Guarantee

What We Guarantee

1. Payment Protection

Your money is held in escrow until you confirm receipt and condition of the vehicle.

• ✓ Payment captured but not released to seller
• ✓ You have 48 hours to inspect vehicle
• ✓ Full refund if vehicle doesn't match listing
• ✓ No deductions for cancellation within 48 hours

2. Fraud Protection

If the vehicle has undisclosed issues:

• ✓ Cloned/fraudulent documents → Full refund
• ✓ Hidden mechanical damage → Full refund
• ✓ Stolen or salvage title → Full refund + seller banned
• ✓ Odometer fraud → Full refund + seller investigation

3. Seller Verification

Every seller must pass verification:

• ✓ Identity verification (ID + selfie)
• ✓ Phone number verification
• ✓ Email verification
• ✓ Transaction history review
• ✓ Background check (where applicable)

4. Free Dispute Resolution

If you disagree with seller:

• ✓ Report within 7 days of purchase
• ✓ CarsAbeg mediates at no cost
• ✓ Neutral review of evidence
• ✓ Decision within 14 days

5. Money-Back Guarantee

Not satisfied within 7 days? We'll help:

• ✓ Negotiate with seller for return/refund
• ✓ If seller refuses: escalate to our team
• ✓ Refund processed within 5 business days
• ✓ Return shipping arranged if needed

How to Use Your Buyer Protection

Step 1: Submit Your Inquiry

Find the car you want and click "Contact Seller"

Step 2: Agree to Terms

Review and accept our buyer protection terms

Step 3: Make Payment

Complete payment (money is held, not released yet)

Step 4: Inspect Vehicle (48 hours)

Meet seller and inspect the car thoroughly

Step 5: Confirm or Claim

• Satisfied? Confirm in app → Seller gets payment
• Issues? File claim within 48 hours → Full refund

Claim Process

1. Report issue in app with photos/documentation
2. We contact seller for their response
3. We review evidence from both sides
4. Decision made (usually within 72 hours)
5. If you win: Refund processed, seller penalized

What's NOT Covered

• ✗ Normal wear and tear
• ✗ Issues you agreed to in writing
• ✗ Issues visible in listing photos
• ✗ Claims filed after 7 days
• ✗ Third-party transportation/delivery issues

Frequently Asked Questions

Q: When do I actually get the car?

A: You get the car immediately after payment. Seller delivers or you arrange pickup. We hold the money for 48 hours while you inspect it.

Q: Can seller still take my money and run?

A: No. Payment goes to CarsAbeg, not the seller. Seller only gets paid after you confirm.

Q: What if I change my mind?

A: Within 48 hours: Full refund. After 48 hours: Seller can choose to refund, but isn't required.

Q: How long do refunds take?

A: 3-5 business days to your original payment method.

Q: What if seller ignores my claims?

A: CarsAbeg enforces claims. Sellers who ignore refund requests get suspended and reported to authorities.

Q: What if the seller won't do a refund after 7 days?

A: Contact our support team immediately. We can escalate and potentially enforce the refund through seller penalties and account suspension.